Supply chain management shop and chooses dimensions of cost, reliability, and flexibility as critical to their long term success delivery speed must have . Five of the areas are important, ie, quality, speed, dependability, flexibility and cost, are crucial success factors that management should concentrate on, to achieve competitive advantage in the ever challenging business environment. Dependability reliable delivery flexibility frequent new products/services performance objectives: cost, quality, speed, dependability and flexibility . Operations performance three options stakeholder groups operations can contribute to competitiveness the five operations performance objectives quality speed dependability flexibility cost quality reduces cost increases dependability by quality we mean.
What do the terms quality, speed, dependability, flexibility and cost mean in the context of operations which enables you to do things cheaply (cost advantage) which enables you to change what you do (flexibility advantage). After making this general point about operations objectives, the rest of the chapter goes on to look at the five performance objectives of quality, speed, dependability, flexibility, and cost quality. Flexibility quality speed dependability quality cost dependability cost from bus 002 at queen mary, university of london. The strive for competitiveness: a multiple case study of airline operations master thesis - copenhagen business school 2013 espen krohn-holm brunvatne • jens rye.
Quality reduces costs, increase dependability speed: this increases the value to the customer speed is also important internally because it reduces inventory, reduces risks (forecasting times are. It prevents errors causing internal unreliability and low dependability it prevents errors causing wasted time and effort, therefore saving cost external and internal benefits of conformance quality. There are five basic performance objectives and they apply to all types of operation: • quality • speed • dependability • flexibility • cost (slack, n et al, 2001) these operations performance objectives are analysed here in accordance to tmc. Operations management objectives cost quality speed dependability and flexibility marketing & service innovations 4 operations and management improvement 5 welfare and motivation to employees (b) implement any change in strategy (10 marks) (c) develop his operation so that it drives the long-term strategy of the hotel. Operations and strategy (5 dimensions of of operations performance objectives (eg cost, quality, quality, dependability, speed and cost - must .
Performance objectives •quality •speed •flexibility •dependability •cost figure 1: value chain analysis, porter (1998) 3 process – ceylon leather products. Pdf | on may 1, 2014, karin rheeder and others published operations performance- costs, speed, flexibility, qualtiy and dependability - transformation to organizational excellence. Operations performance- costs, speed, flexibility, qualtiy and dependability - transformation to organizational excellence karin rheederoperations performanceialmba by. 5 business process re-engineering (bpr) bpr the fundamental redesign of existing business processes to achieve improvements in critical areas such as cost, speed, quality or service.
Check out our top free essays on performance objectives of quality speed dependability flexibility and cost to help you write your own essay. Slack 2 operations performance analysis learning objectives the “triple bottom line” approach to measuring operation performance the five operation performance objectives the triple bottom line operations performance objectives goal: satisfy customers and contribute to competitiveness quality speed dependability flexibility cost internal and external effects of performance objectives . A discuss the relative importance of the five performance objectives to the success of swatch – quality, cost, speed, dependability, flexibility and.
The strategic role and objectives through its performance at the five competitive objectives quality being right quality flexibility speed cost dependability. Slack et al (2007) describe five basic operations performance objectives which allow the organisation to measure its operations performance the performance objectives are quality, speed, dependability, flexibility and cost. The benefits of excelling at the five objectives dependability cost speed quality flexibility internal benefits dependability cost speed quality flexibility 22.